The investigation of your complaint will be conducted in as timely a manner as possible. Many complaints, however, present an immediate threat to public safety and must be given priority. The Board considers all complaints important. Investigators are peace officers and have the authority to pursue criminal and administrative violations of the law. In addition, complaints alleging physician impairment, sexual misconduct or complaints which present immediate concern about patient harm, i.e., injury or death, are considered “high priority cases” and are given priority handling.
The investigator determines the proper investigative steps required to thoroughly investigate the complaint.Ĭomplaints alleging negligence that involve patient death or serious bodily injury are given the highest priority. The supervising investigator reviews the case and assigns it to an investigator. What happens when the field office receives my complaint?Ĭomplaints are referred to the Department of Consumer Affairs (DCA), Division of Investigation’s field office closest to the area of the state where the incident occurred. These include physician impairment, unprofessional conduct and unlicensed practice issues. Other kinds of complaints may also require a formal investigation. In general, any complaint that would warrant disciplinary action if substantiated (e.g., sexual misconduct, gross negligence and/or incompetence, etc.) is referred for investigation. What kinds of complaints warrant a formal investigation?
If proven, the violation may warrant some kind of disciplinary measure. Your complaint is being referred for investigation because the Board believes there may be evidence to show that a violation of the law has occurred. Why is my complaint being referred for investigation? Your complaint has been sent for investigation.
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